FAQ

Do you have retail store locations?

Veloura Gold is an exclusively online jewelry boutique, proudly based in Vancouver, British Columbia. By operating online, we're able to offer exquisite 18K gold jewelry at competitive prices while delivering a seamless, elevated shopping experience — right to your door, anywhere in Canada.

Do you offer bulk or wholesale orders?

Absolutely. We warmly welcome wholesale and bulk purchase inquiries. Whether you're a retailer or looking for a large-quantity order, please reach out to us directly and our team will be happy to discuss pricing, availability, and tailored arrangements.

Do you have active discount codes?

We periodically offer exclusive promotions and special events for our valued customers. To be the first to know about our latest offers, we invite you to subscribe to our newsletter or follow us on Instagram — where luxury meets opportunity.

How can I contact customer service?

We're always here for you. You can reach our team through our Contact page, by email, or via Instagram and WhatsApp. We strive to respond to every inquiry as promptly as possible during business hours, and we're committed to making your experience with Veloura Gold exceptional.

Do you offer express shipping?

Yes. Express shipping is available for eligible orders and will appear as an option at checkout based on your location. We want your new piece to arrive as quickly as possible so you can enjoy it sooner.

Do you ship internationally?

At this time, Veloura Gold primarily ships within Canada and USA. We hope to expand our reach internationally in the future. If you have a special shipping request, please don't hesitate to contact us — we'll do our best to accommodate you.

Do you offer free shipping?

Free shipping is available on select orders and during special promotional events. All applicable shipping options and costs are clearly displayed at checkout, so you'll always know exactly what to expect before completing your purchase.

Are your products real gold?

Absolutely. Every piece in the Veloura Gold collection is crafted from genuine 18K (750) gold — nothing less. We are committed to authenticity, quality, and transparency in everything we offer.

Do your products come with a warranty?

Every order is carefully inspected before it leaves our hands to ensure it meets our high standards. In the unlikely event that you receive a damaged or incorrect item, please contact us immediately — we will make it right, without hesitation.

Can I return my order?

We want you to shop with complete confidence. Please review our Return Policy for full details on our process. If you have any questions before making a purchase, our team is always happy to assist — just reach out.

Do you offer installment payments?

Yes. Eligible products can be purchased through our flexible installment payment options, making it easier than ever to own a genuine piece of 18K gold jewelry. Luxury, made accessible.

How long does shipping take?

Orders are typically processed within 1 business day of purchase. Delivery timelines vary depending on your location and the shipping method selected at checkout. You'll always have full visibility into your order's journey from the moment it ships.

Will I receive a tracking number?

Yes, always. As soon as your order is dispatched, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way — right to your door.